Privacy policy

Effective Date: August 2025

1. Introduction

Joey Sneakers (https://www.joeysneakers.com/), a consignment platform for authenticated sneakers and streetwear, is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or use our services.

This policy complies with U.S. federal and state privacy laws (including CCPA/CPRA), Google Merchant Center requirements, and global data protection regulations for our worldwide customers.

2. Information We Collect

2.1 Information You Provide Voluntarily

  • Account & Order Information: Full name, email address, phone number, shipping address, billing address.
  • Payment Information: Credit/debit card details (processed securely by third-party payment processors, we do not store full card data).
  • Customer Support Information: Order numbers, photos, messages, and inquiries submitted to our support team.

2.2 Automatically Collected Information

  • Technical Data: IP address, browser type, device model, operating system, website navigation behavior.
  • Transaction Data: Order history, shipping details, return requests, and authentication records.
  • Cookies & Tracking Technologies: Used to optimize website experience, process orders, and support Google advertising services.

3. How We Use Your Information

We use your personal data only for legitimate business purposes, including:

  • Processing and fulfilling orders (domestic and international shipping, authentication, delivery).
  • Managing returns, refunds, and customer service requests.
  • Verifying product authenticity and preventing fraud on our consignment platform.
  • Sending order confirmations, shipping notifications, and service updates.
  • Complying with Google Merchant Center data requirements and advertising regulations.
  • Improving website functionality, security, and user experience.

4. Sharing of Personal Information

We do NOT sell, rent, or lease your personal data to third parties. We only share information with trusted partners as necessary:

  • Shipping Carriers: USPS, UPS, FedEx, and international postal services to deliver your orders.
  • Payment Processors: PCI DSS-compliant providers to process secure payments.
  • Authentication Services: Third-party experts to verify product legitimacy.
  • Google: For Merchant Center integration, advertising, and conversion tracking (in compliance with Google policies).
  • Legal Authorities: When required by law, court order, or government regulation.

5. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience, maintain session data, and support our marketing efforts. You may disable cookies through your browser settings, but this may limit website functionality.

6. International Data Transfers

As a global shipping platform, your personal data may be transferred to and processed in the United States and other countries. We ensure all data transfers comply with applicable data protection laws, and we implement strict security measures to protect your information worldwide.

7. Data Security

We use industry-standard encryption (SSL), secure servers, and internal access controls to protect your personal data from unauthorized access, loss, or misuse. While we take all reasonable precautions, no electronic data transmission is 100% secure.

8. Your Privacy Rights (CCPA/CPRA)

California residents and global customers may exercise the following rights:

  • Right to access: Request details of the personal data we hold about you.
  • Right to correction: Request updates to inaccurate information.
  • Right to deletion: Request removal of your personal data (where legally permitted).
  • Right to opt-out: Request withdrawal of consent for marketing communications.

To exercise your rights, contact us at support@joeysneakers.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it immediately.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Revised terms will be posted on this page and take effect immediately. We encourage you to review this policy periodically for changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact our data protection team:

  • Email: support@joeysneakers.com
  • Business Address: 117 Walnut Ave NE, Canton, OH 44702
  • Phone: +1 (234) 804-7718